SHIPPING ALERT: Packages may require more time to be delivered due to limited transportation availability as a result of the continuing impact of COVID-19 across Australia.
You will receive a tracking number by email when your order ships. We know you're excited to get your order, so we do our best to get it to you as soon as possible!
If your tracking information shows your order as delivered, but you never got the package, you will have to pursue a claim with the carrier.
We are not responsible for customer data entry errors regarding shipping or delivery instructions. Shipping costs will not be refunded in situations where the customer has entered information incorrectly.
To return your product, please email us at firstname.lastname@example.org for complete return instructions.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
If you are returning an order over $50, we recommend using a trackable shipping service or purchasing shipping insurance.
To return your items, please email us at email@example.com for a return authorisation number and complete instructions.
We only accept returns for items that have not been used, altered or washed. All tags must be attached and packaging intact.
All original and return shipping costs are non-refundable, unless the merchandise was shipped incorrectly.
A refund will be issued in the same form as the original payment within 14 days of receiving your return order.
If you are returning a gift, the original purchaser will be credited.
Items ordered from multisportimports.com.au cannot be returned to retail stores that sell our products.
We can only accept returns if the item was directly purchased from multisportimports.com.au . For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order.
Multi-Sport Imports Pty Ltd does not price match with dealers or competitors.
Multi-Sport Imports Pty Ltd proudly stands behind our products and we want you to be confident in your purchase from us. All Multi-Sport Imports Pty Ltd products carry a Manufacturers Warranty against any defects in materials and workmanship for the original owner, for the intended life of the product under normal use, and subject to the below conditions:
Warranty replacements are only available to ship to Australian & New Zealand addresses. No Multi-Sport Imports Pty Ltd reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
To contact us in the case of a warranty claim, please email us at firstname.lastname@example.org . Include your order number, details of the issue, and attach images showing the product and the issue clearly. A customer service representative will contact you within 24 hours (or on the first workday following a weekend or public holiday).
There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL MULTI-SPORT IMPORTS PTY LTD BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Please refer to the Australian Competition & Consumer Commission (ACCC) for information on your consumer rights